Refund & Cancellation Policy

Overview

This policy applies to all educational sessions booked with Pulse Flowcore Learning Ltd, including workshops, clinics, private reviews, and monthly forums. Session fees are for instructor time and provided materials — not for on-chain services or financial products.

Cancellation by you

Workshops and clinics (group sessions)

• 14 or more days before the session: Full refund of fees paid.
• 7–13 days before: 50% refund, or full credit toward a future session within six months.
• Less than 7 days before: No refund, but you may transfer your seat to another person by notifying us at least 48 hours ahead.

Private delegation reviews

• 48 or more hours before: Full refund of fees paid including deposit.
• Less than 48 hours before: Deposit retained; balance refunded if already paid.

Monthly Q&A forums

• 24 or more hours before: Full refund.
• Less than 24 hours before: No refund, but recording access is provided if you cannot attend live.

Rescheduling

You may reschedule once without penalty if we receive at least seven days' notice for group sessions or 48 hours for private reviews. A second rescheduling request incurs a £15 administration fee. Rescheduled sessions must occur within six months of the original date.

No-shows

If you do not attend a confirmed session without prior cancellation, no refund is issued. For private reviews, the deposit is forfeited. We will attempt to contact you by phone fifteen minutes after the scheduled start.

Cancellation by us

If we cancel a session due to instructor illness, venue unavailability, or insufficient enrolment, you receive a full refund within ten business days or priority placement on the next available date — your choice.

Deposits

Private review deposits (£40) are applied to the session fee. Deposits are refundable when cancellation meets the timeframes above. Deposits are non-refundable for no-shows or cancellations inside the 48-hour window.

Non-refundable items

• Extended written analysis add-ons once delivered
• Printed materials already posted to you before cancellation
• Sessions missed due to no-show

Work already started

If you cancel a private review after pre-session analysis has begun (questionnaire reviewed and validator data pulled), we refund the balance only — not the deposit or any add-on fees for work completed.

Refund process

Approved refunds are processed to the original payment method within ten business days. Bank transfers may take an additional three to five days to appear. Email hello@pulse-flowcore.click with your booking reference to request a refund.

Exceptions

We may waive standard timeframes in cases of documented medical emergency or bereavement. Contact us to discuss your situation.

Contact

Refund requests: hello@pulse-flowcore.click · 0289264488